Ken Hawkins: Digital Strategy & Communications Director

📧  [[email protected]](mailto:[email protected])  🐦  @khawkins98  🌎  AllAboutKen.com  📇  Digital strategy, communications leader and online problem solver

Ken
Hawkins.

Ken Hawkins.

Global Platform Leadership & Innovation.

Digital strategy leader with 20+ years experience delivering high-impact, scalable web platforms for global science, media, and UN organizations. Expert in AI-ready architectures and multilingual, multicultural digital ecosystems.

I architect component systems, optimize performance, and lead distributed teams — bridging technical innovation with strategic communication to make the web faster, more accessible, and more impactful in the AI era.

Global Platform Leadership & Innovation

Since 2022, I've been transforming digital platforms at the United Nations Office for Disaster Risk Reduction, where I lead a multi-domain ecosystem serving global decision makers with critical risk intelligence. My work directly impacts how millions of users access and act on disaster risk reduction information.

My expertise spans strategic platform leadership, AI integration, performance optimization, and team coordination across distributed, multicultural environments.

I thrive on solving complex efficiency and communication challenges while pioneering emerging technologies.

Professional experience

Strategic Platform Innovation

  • Platform transformation strategy: Led multi-domain digital ecosystems serving millions, achieving 50% performance improvements through Drupal 10/11, Azure optimization, and custom development
  • AI integration leadership: Pioneered structured metadata strategies positioning organizations as industry leaders, implementing RDF/SKOS pipelines and machine-actionable content models with a context-first approach to AI integration
  • Performance engineering: Delivered measurable user experience improvements through Core Web Vitals optimization, accessibility compliance (WCAG 2.1 AA), and load time reduction
  • Component architecture: Standardized development practices across distributed teams using design system frameworks (Fractal, Eleventy, npm ecosystem)
  • Infrastructure optimization: Achieved cost savings while improving reliability through DevOps practices, GitLab CI/CD, and cloud migration strategies illustrated in Drupal delayed by Azure MySQL
  • Data-driven optimization: Implemented comprehensive analytics frameworks (GA4, Looker Studio, Power BI) to measure AI-driven referral traffic and user behavior shifts

Communications Strategy & Content Leadership

  • Information architecture: Multilingual taxonomy design, user journey optimization, semantic content modeling and brand-architecture alignment
  • AI-era content strategy: Machine-readable metadata, structured publishing workflows informed by context-aware AI integration, and human-centric value, including AI-friendly PDF generation
  • Data visualization: Interactive hazard mapping, country risk dashboards, exportable datasets for donors
  • Editorial governance: Automated compliance reports, accessibility standards, multilingual content workflows
  • Campaign development: End-to-end campaign management from strategy through measurement and optimization

Global Leadership & Stakeholder Relations

  • Distributed team leadership: Direct supervision of teams across Geneva, Bangkok, Bonn, New York, and Manila
  • Cross-functional coordination: Bridging UX designers, developers, content teams, and executive stakeholders
  • International collaboration: Managing projects with UN agencies, member states, and multilingual requirements
  • Agile delivery: Sprint planning, roadmap development, risk management, milestone tracking
  • Knowledge transfer: Workshop facilitation, documentation standards, developer mentorship programs
  • Budget optimization: Cost-saving initiatives, resource allocation, vendor management

Strategic Communications Expertise

  • Crisis communication platforms: Disaster risk reduction messaging for global decision-makers during emergencies and high-stakes policy windows
  • Scientific communication: Translating complex research into actionable insights for policymakers, donors, and public audiences across multilingual contexts
  • Stakeholder alignment: Coordinating messaging across UN agencies, member states, and international organizations while maintaining cultural sensitivity
  • Campaign strategy: End-to-end communication campaigns from strategic planning through execution, measurement, and optimization
  • Cross-cultural communication: Managing messaging across Arabic, Spanish, French, and Chinese platforms with cultural nuance and regional adaptation

Professional work history

Web Platform Lead

United Nations Office for Disaster Risk Reduction (UNDRR)

January 2022 – present
Bonn, Germany

  • Digital strategy leadership: Spearheaded organizational transformation across 15-website ecosystem serving global disaster risk community, while positioning UNDRR as AI-ready leader in structured data publishing
  • Platform transformation: Led comprehensive overhaul of flagship Drupal 10 platform serving 15 websites, achieving 50% reduction in load times and streamlined editorial workflows
  • AI innovation leadership: Pioneered RDF/SKOS metadata pipelines and machine-actionable knowledge models, positioning UNDRR as a leader in structured data publishing
  • Strategic alignment: Spearheaded workplan to align web platforms with UNDRR Strategic Framework, emphasizing performance visibility and AI-era readiness
  • Campaign success: Delivered GAR2025 deep visualizations and Hazard Information Profiles, generating 40% year-on-year engagement increase
  • Cost optimization: Achieved 20% quarterly savings through Azure infrastructure optimization while improving uptime and security
  • Team coordination: Managed distributed teams across Geneva, Bangkok, Bonn, New York, and Manila, balancing donor expectations with user needs
  • Content governance: Overhauled PreventionWeb country pages into authoritative national profiles combining policy documents, datasets, and exportable visualizations

Major technical tooling and processes: Drupal 10/11, Azure, Copilot Studio, HTML/JS/CSS, Sass, GitHub, GitLab CI, Google Analytics 4, Looker Studio, Power BI, Gulp, npm, Eleventy, Fractal, RDF/SKOS, JSON-LD, AI integration

Web Front End Lead

European Molecular Biology Laboratory (EMBL)

June 2018 – December 2021
Heidelberg, Germany

EMBL is Europe's flagship laboratory for the life sciences, employing hundreds of developers to deliver scientific web services. I created and led the Visual Framework initiative — a comprehensive component library that transformed how dozens of scientific properties accelerate development while maintaining consistent UX and brand standards.

As lead architect and advocate, I guided adoption across diverse technical environments while ensuring the framework evolved to meet varied user needs and developer backgrounds across the pan-European scientific community.

  • Design system leadership: Architected Visual Framework component library adopted across 50+ scientific properties, reducing development time and improving consistency
  • Developer enablement: Led pan-EMBL tooling initiatives using Sass, Nunjucks, Lerna, Fractal, npm, yarn, and Eleventy to standardize development practices
  • Cross-functional facilitation: Bridged UX designers, developers, and content teams across distributed European locations
  • Community building: Delivered workshops, training sessions, and documentation advancing web development practices across scientific community
  • Performance focus: Implemented reusable patterns prioritizing accessibility, performance, and maintainability

Major technical tooling and processes: HTML/JS/CSS, Sass, GitHub, GitLab CI, Visual Studio Code, Google Analytics, Gulp, npm, Eleventy, Fractal, Drupal, Continuous integration, Kanban, Component architecture

Web design architect

European Bioinformatics Institute (EMBL-EBI)

July 2015 – June 2018
Cambridge, UK

  • Information architecture leadership: Redesigned content strategy and IA for Europe's flagship bioinformatics platform, improving user journeys and content discoverability
  • Analytics integration: Bridged web analytics with content effectiveness measurement, enabling data-driven optimization and performance improvements
  • Design system foundation: Established reusable pattern libraries and interface standards that evolved into the Visual Framework
  • Cross-team facilitation: Enhanced collaboration workflows between UX designers, developers, and content teams
  • Intranet modernization: Redesigned internal information architecture focusing on user activities and workflow optimization
  • Brand structure implementation: Translated EMBL's brand framework into practical information architecture and navigation systems

Major technical tooling and processes: Content modelling and architecture, HTML/JS/CSS, Sass, Adobe Creative Suite, MapBox, Google Analytics, GitHub, Gulp, npm, Jekyll, Foundation Framework, Drupal, Travis CI, Continuous integration, Kanban

Web developer and information designer

DRS Technical Solutions

February 2011 – June 2015
Stuttgart, Germany

  • Large-scale platform management: Led Drupal platform supporting 150,000+ user accounts with integrated e-commerce functionality
  • UX leadership: Managed user-focused initiatives including research, metrics analysis, and experience optimization across company web projects
  • Information design: Created infographics and visualizations for business proposals and strategic planning documents
  • Custom development: Built intranet applications consuming JSON and XML feeds for dashboards and document processing
  • International coordination: Managed software projects with distributed team members across U.S., Europe, and Middle East
  • Performance optimization: Implemented caching strategies and database optimization for high-traffic applications

Major technical tooling: Drupal, HTML, CSS, JavaScript, Bitbucket, Agile methodology, Amazon EC2, Route 53, Google Analytics, MySQL optimization

Technical and editorial lead

TheDigitel

May 2008 – February 2011
South Carolina, USA

Co-founded TheDigitel.com in 2009 to revolutionize newspaper methodology for the digital age. This pioneering hyperlocal news platform broke down traditional barriers between publishers and the public, creating a highly-networked, collaborative model that influenced local media practices.

  • Team leadership: Managed eight staff members plus freelancers and volunteers across reporting, marketing, and technical implementation
  • Community engagement: Led editor outreach through physical events, online platforms, and podcast programming
  • Innovation leadership: Pioneered Twitter hashtag use for local media community reporting and social-driven advertising models
  • Technical platform: Developed custom Drupal features optimizing UX and editorial workflows for community collaboration
  • Business development: Managed investor relations, secured funding, and expanded operations to three cities
  • Media recognition: Featured in New York Times for Dynamic Advertising innovation

Major technical tooling: HTML, CSS, JavaScript, Drupal, LAMP hosting optimization, newsletter automation, reverse proxy caching, Adobe Creative Suite, Google Analytics, G Suite administration, A/B testing, Google AdSense/AdWords, podcasting

Graphics reporter

The Post and Courier

March 2006 - May 2008
South Carolina, USA

  • Information graphics: Designed and produced daily deadline-driven infographics supporting news reporting and reader understanding
  • Interactive media: Created HTML and Flash-based information graphics for web platforms, expanding print content for digital audiences
  • Geographic visualization: Processed and visualized geographic data using GIS for location-based storytelling
  • Page design: Designed and produced newspaper pages with focus on visual hierarchy and reader engagement
  • Multimedia production: Managed photo workflows and provided copy editing support for editorial team

Major technical tooling: Adobe Illustrator, Photoshop, InDesign, Acrobat, QuarkXPress, Flash, ArcGIS, Modo 3D modelling, HTML, CSS, JavaScript, Mac OS

Graphics reporter

The Beaufort Gazette

May 2003 - March 2006
South Carolina, USA

  • Visual journalism: Produced daily deadline-driven information graphics supporting news coverage with clear, compelling visualizations
  • Page design leadership: Led visual design of newspaper pages with focus on typography, layout, and reader engagement
  • Team education: Trained staff in visual principles including photo cropping, typography, and reader-focused design hierarchy
  • Production coordination: Managed visual elements across multiple sections while maintaining consistent design standards

Major technical tooling: Adobe Illustrator, Photoshop, InDesign, Acrobat, QuarkXPress, Mac OS

Production manager

The Daily Journal

May 2000 - April 2003
South Carolina, USA

  • Pre-press management: Oversaw technical management of daily newspaper pre-press production with focus on quality and efficiency
  • Team leadership: Supervised pre-press team of four individuals, ensuring consistent output and professional development
  • Client services: Led production of in-house advertising creatives, managing client relationships and creative execution
  • Quality control: Implemented pre-flight processes ensuring print quality and technical standards

Major technical tooling: Adobe Illustrator, Photoshop, Acrobat, QuarkXPress, Mac OS, Print production workflows

Education, speaking & community

  • Clemson University, Bachelor of Science in Graphic Communications, May 2003

  • Community leadership: Co-founder of Charleston Drupal meetup and local co-working initiatives

  • Business development: Co-founder of Fuse843 networking group for creative professionals

  • Speaking experience: Charleston PechaKucha, Charleston Drupal user group, Create South conference, Startup Stuttgart, web development conferences and workshops

📧  [[email protected]](mailto:[email protected])  🐦  @khawkins98  🌎  AllAboutKen.com  📇  Digital strategy, communications leader and online problem solver